Charter Spectrum Appointment (2024)

FAQs

How do I make an appointment at my local Spectrum store? ›

We may schedule a maintenance appointment if one of our technicians detects any issues inside and/or outside of your home that could cause potential service interruptions.

Does Spectrum have 24 x 7 customer service? To set up new Spectrum services, including Spectrum Internet, cable TV or Home Phone plan, call Spectrum Customer Service at 855.860.9068, Monday-Sunday, 7AM-2AM ET. For 24 x 7 technical support and online assistance with your account, please visit Spectrum Customer Support.

Spectrum TV Select is the cheapest Spectrum cable TV plan. Spectrum TV Select costs $69.99/mo.

Yes, you can return your Spectrum equipment to any Spectrum Store. You can also return your equipment by bringing it to a UPS Store during store hours. The UPS Store will take care of the rest. If you can't visit a UPS or Spectrum store, you can request a Home Shipment Return Kit by contacting Spectrum.

Determine if you're paying for channels or services you rarely use. Spectrum offers various package tiers, so you might find a more suitable (and cheaper) option that still meets your viewing needs. 2. Negotiate with Spectrum: Contact Spectrum's customer service at +1(877)815-8732.

If you recently added new services to your account, you may be seeing partial-month charges in addition to your first full month, as Spectrum Enterprise bills in advance.

Spectrum technicians don't usually make unannounced visits. Technicians are dispatched to install services or to address an issue. A technician might be performing work near your home and request you to confirm that your service is working properly.

Installation. Luckily with Spectrum, every customer won't need a technician to set up their internet service. If you opt for installation by a technician, the one-time installation fee is $65. To install yourself, there is still an activation fee of $30.

How to set up a new Spectrum service? ›

Visit Spectrum.net/selfinstall from your smartphone or computer and follow the onscreen instructions. You can also activate your services by downloading the My Spectrum App. After your device connects to our network, open an internet browser window and you should see the Spectrum activation page.

According to Spectrum, a “new customer” is one who has not been a Spectrum customer within the most recent 90 days. Customers in this category have the option of receiving a refund for their bill if they cancel their Spectrum subscription within 30 days since the beginning of the service.

Yes, you can return your Spectrum equipment to any Spectrum Store. You can also return your equipment by bringing it to a UPS Store during store hours. The UPS Store will take care of the rest.

What carrier does Spectrum Mobile use? Spectrum Mobile uses Verizon's network for its phone plans. This means that you can bundle your Spectrum phone service with your Spectrum internet and/or cable TV bill and still access Verizon's mobile coverage across most of the U.S.

If your services are currently impacted, you can check for known issues impacting your local service area by logging in to your account at Spectrum.net, downloading the My Spectrum App for Android or Apple devices, or visiting Outage Information and Troubleshooting.